- Sign in to your charity portal on the Good2Give platform.
- Select the Communications tab
In this tab you can use the drop down box to choose your message type: Thank you message or Regular Update.
Once you've selected the messaging type, you want upload a PDF (recommended A4). This PDF is what donors will receive in their Good2Give account.
What is the difference between the two message types?
The platform supports two types of charity communications to donor’s:
1. Thank You comms.
These are sent to the donor after they have made a pledge to the charity for the first time.
2. Regular update comms.
These are sent to the donor after the Good2Give support team has approved the communications.
These comms are only sent to donors who have made a donation to the charity within 3 months of the comms approval.
The platform confirms the status of the comms updates within the Charity Portal. Additionally, the platform tracks the activity of the comms request and displays the activity in the Charity portal - Communications tab – Active - History section.
